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FAQs

Online Purchases

In Lensmart, you will find yourself with large variety of types and brands of contact lenses. If you do not happen to see the items that you’re looking for, please get in touch with us!

Click on the shop button or select any product categories. Choose the product you want to purchase and press add to cart. Press the check out button and proceed to making payment. Whoala! All you have to do now is just wait for your parcel to arrive at your door steps.

You can get to us anytime by sending in an email to our team or even call us during the operating hour. We will help to solve your problems instantly.

Every payment made with Lensmart is under eGHL, which is a certified international online gateway. It is being certified by all bank in Malaysia therefore you shouldn’t have worry about the security issue.

Product Delivery

You will get notified by Lensmart through an email sending to your provided email.

A tracking code will be send to you when we had shipped out the items. Simply click in the link provided and enter the code to track your product location.

In normal circumstances, we deliver in 3 to 6 working days, excluding the weekends of course. But there are cases where by the contact lenses are out of stock or during public holidays like Chinese New Year or Hari Raya, we may take a slightly longer time. Anyhow, our customer service team will notify you if there is any delays on the shipment.

You can always cancel your order BEFORE your product being sent. If you still wish to cancel your order during the shipping process, you will need to wait till you get the product, sending it back to us. No refund will be offered, only store credits and product exchange will be offered.

Payment Method

We accept bank transfer too, you can pay via your preferred banking channel in our payment gateway! For example: Maybank2U, CimbClicks, HongLeongConnect and other banking channels!

We accept Credit card (Master/Visa) and Debit card (MyDebit) as well. you can input your details through our secured payment gateway.